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With this Newsflash, we are announcing an extension of our client technical support coverage, underscoring our ongoing commitment to providing exceptional service and supporting your operational needs.
Beginning in September, we will introduce dedicated Saturday support. A Technical Key Account Manager will be available every Saturday from 09:00 AM to 5:00 PM CEST to handle client inquiries and ensure robust connectivity support.
With this additional coverage, our team will be able to respond swiftly to any urgent network-related queries, helping to ensure operational stability and providing added confidence in meeting your trading needs.
Please do not hesitate to contact your Technical Key Account Manager or send an e-mail to: cts@deutsche-boerse.com if you have any questions.
Kind regards,
Your Client Services Team
Further information
Recipients: | All Trading Participants of Frankfurt Stock Exchange (Frankfurter Wertpapierbörse, FWB®) and Vendors | |
Target groups: | Traders, Technical Contacts, Security Administrators, System Administrators, Nominated Persons, General | |
Contact: | Your Technical Key Account Manager or cts@deutsche-boerse.com | |
Web: | www.cashmarket.deutsche-boerse.com |
Market Status XETR ⓘ
XETR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the webpage under Data & Tech > Information Channels > Emergency procedures. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.